Administrative Units Assessment

Administrative units, including student support services, identify outcomes and measure the extent to which these goals are achieved. These outcomes include goals related to service quality, efficiency, compliance, the volume of unit activity, effectiveness, customer satisfaction, and staff development, as examples. These divisions may also measure student learning outcomes.

Furthermore, administrative units seek improvement by analyzing data from their assessment of operational and student learning outcomes and develop strategies to improve learning, services, and client/customer satisfaction. The success of these action steps helps to inform the refinement or creation of outcomes for the next assessment cycle. The planning and assessment of administrative outcomes involve all the primary functions of the unit and are aligned to the institutional mission, values, and strategic plan.

Assessment Report Documents:


Additional Resources

Administrative Assessment: A Key Component in Demonstrating Institutional Effectiveness – George Mason University

Administrative Assessment Handbook – University of North Carolina Greensboro

Administrative Assessment Handbook – University of Texas at San Antonio